Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Quantum Solutions (Private) Limited, a company incorporated in Sri Lanka with registered office at NO 61/12, 6th Pope Paul Road, Negombo, 11500, Sri Lanka and company registration number PV 00338570 ("Quantum Solutions", "we", "us").

They govern your use of the Quantum Solutions platform — our website at https://quantumsolutions.dev, the customer portal, and the services made available through them (together, the "Service").

Please read section 15 (Limitation of liability) carefully. It limits what we owe you if something goes wrong.

1. Accepting these Terms

By creating an account, or by using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you create an account on behalf of a company or other organisation, you confirm that you have authority to bind it, and "you" means both you and that organisation.

You must be at least 18 years old. The Service is a business tool and is not directed at children.

2. Definitions

• Account — an individual's login to the Service.
• Organisation — the workspace an Account belongs to, representing your business.
• Administrator — a member of an Organisation with authority to manage it, including billing and members.
• Customer Data — everything you or your Members upload to, create in, or generate through the Service, including your own customers' details and the invoices you issue.
• Member — an individual you invite into your Organisation.
• Plan — the subscription tier you select, with the features and limits published at https://quantumsolutions.dev/pricing.
• Recipient — a person or business you invite to view or pay an invoice.

3. Order of precedence

These Terms incorporate the following, which apply in this order if they conflict:

1. any written agreement signed by both parties;
2. the Data Processing Addendum, for matters of personal data protection;
3. these Terms;
4. the Acceptable Use Policy;
5. any Product Schedule published for a specific product.

Where we make an additional product available, it may be governed by a Product Schedule published at that time. A Product Schedule applies only to the product it names, and only from when you begin using it.

4. Accounts and registration

4.1 Creating an account. You may register for an Account directly through the Service. Some Accounts are instead created by invitation from an existing Organisation or from a business that wishes to invoice you.

4.2 Accurate information. You must give accurate, current and complete information when you register, and keep it up to date. We may suspend an Account whose details we cannot verify.

4.3 Your credentials. You are responsible for keeping your credentials confidential and for everything done through your Account. Do not share them. Tell us immediately at hello@quantumsolutions.dev if you believe your Account has been accessed without your authority.

4.4 Multi-factor authentication. We offer multi-factor authentication and strongly recommend enabling it. Where you have not, you accept the increased risk of unauthorised access.

4.5 One person per Account. An Account identifies one individual. If more people need access, invite them as Members — subject to your Plan's seat limit.

5. Organisations, Members and roles

5.1 The Organisation owns its workspace. Customer Data belongs to the Organisation, not to the individual who uploaded it. If you leave an Organisation, you lose access to its data.

5.2 Administrators act for the Organisation. An Administrator can invite and remove Members, change roles, change the Plan and payment method, accept agreements on the Organisation's behalf, and access all Customer Data in the Organisation. You are responsible for who you make an Administrator.

5.3 Seat limits. Each Plan permits a maximum number of Members and of your own customers. Those are contractual limits. If you need more, upgrade.

5.4 Removing a Member. Removing a Member ends their access immediately. It does not delete anything they created — that remains the Organisation's Customer Data.

6. Customer Data

6.1 You own it. As between you and us, you own all Customer Data and all rights in it. We claim no ownership.

6.2 The licence you give us. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Customer Data solely to provide, secure and support the Service, and as instructed by you. This licence ends when the data is deleted.

6.3 Your responsibility for it. You are responsible for Customer Data: for its accuracy, for having the right to give it to us, and for having a lawful basis to process any personal data it contains. In particular, where Customer Data includes information about your own customers, you are the controller and we are the processor — see the Data Processing Addendum.

6.4 What we will not do. We will not sell Customer Data, and we will not use it to train machine-learning models or for advertising.

6.5 Getting it out. While your subscription is active, you can export your invoices and customer records through the Service at any time.

7. Plans, subscriptions and billing

7.1 Plans. We offer a free Plan and paid Plans. The features, limits and prices of each are published at https://quantumsolutions.dev/pricing and form part of these Terms.

7.2 Free trial. Where a Plan offers a free trial, it runs for the period stated at signup. No payment method is required to start one. When a trial ends and you have not subscribed, your Organisation moves to the free Plan — it is not charged automatically. A trial is available once per Organisation.

7.3 Subscription term and automatic renewal. Paid Plans are sold on a monthly or annual term, beginning on the day you subscribe. Your subscription renews automatically for successive terms of the same length, and we charge your payment method on each renewal date, until you cancel. We will remind you before an annual renewal.

7.4 Cancelling. You may cancel at any time from the billing settings in the Service. Cancellation takes effect at the end of the current term: you keep the paid Plan until then, and are not charged again. We do not pro-rate a partial term.

7.5 Price changes. We may change prices. We will give you at least 30 days' notice before a change applies to you, and it will not take effect before your next renewal date. If you do not accept a price change, cancel before it takes effect. Where we have committed to hold a specific rate for you, we will honour it for as long as your subscription runs without interruption.

7.6 Taxes. Prices exclude taxes unless stated otherwise. You are responsible for all taxes on your purchase other than taxes on our income. Where we are required to collect a tax, we will add it. Where you are required to withhold a tax, the amount payable to us is increased so that we receive what we would have received without the withholding.

7.7 Failed payment. If a payment fails, we will retry and notify you. If it remains unpaid 14 days after the due date, we may downgrade your Organisation to the free Plan or suspend access until it is paid.

7.8 What happens on downgrade. Moving to a lower Plan — by cancelling, by trial expiry, or for non-payment — restricts you to that Plan's features and limits. We do not delete Customer Data because of a downgrade. Where you exceed the lower Plan's limits, you keep read access to the excess but cannot add more until you are within them.

7.9 Refunds. Fees are non-refundable except where these Terms say otherwise or the law requires it. If we materially breach these Terms and do not fix it within 30 days of your written notice, you may terminate and receive a pro-rata refund of prepaid fees covering the period after termination.

7.10 Consumer rights. If you buy as a consumer rather than for business purposes, and the law of your country gives you a right to cancel or a right to a refund that is more favourable than this section, that law applies and nothing here limits it.

8. Saved payment methods

8.1 What saving a card means. When you save a payment method, you authorise us to charge it for amounts you owe under these Terms, including automatic renewals, until you remove it or cancel. This is a standing authority, not a one-off approval.

8.2 Removing it. You may remove a saved payment method at any time in the Service. Removing it does not cancel your subscription, and does not affect a charge already in progress or an amount already due.

8.3 Card data. Card details are entered directly into fields hosted by our payment provider. We never receive or store your full card number, expiry date, or security code. We hold a token supplied by the provider, the card brand, and the last four digits — enough to display the card to you and to charge it again.

8.4 Provider terms. Payments are processed by the providers listed in our sub-processor list. Their terms apply to the payment transaction itself.

9. Invoicing your own customers

9.1 You are the issuer. Where you use the Service to invoice your own customers, the invoice is yours. You are the supplier and the merchant of record. We are not a party to it.

9.2 Your responsibilities. You are responsible for the accuracy of each invoice, for the correct tax treatment, for compliance with invoicing, consumer-protection and debt-collection law in every relevant jurisdiction, and for resolving any dispute with your customer.

9.3 No advice. The Service applies the tax rates and rules you configure. We do not verify them. Nothing in the Service is tax, accounting or legal advice.

9.4 Recipients. A Recipient you invite gets their own Account to view and pay your invoices. Their Account is governed by these Terms. Their invoice and payment records remain your Customer Data.

10. Connected payment gateways

10.1 Your gateway, your money. The Service lets you connect your own payment gateway so your customers can pay you. Funds settle directly into your own merchant account. We do not receive, hold, or control your money at any point.

10.2 Your relationship with the provider. Your agreement is with the gateway provider directly. You are responsible for complying with it, for the fees it charges, and for its decisions — including any decision to hold funds, decline a transaction, or close your account.

10.3 Chargebacks and refunds are yours. You are solely responsible for refunds, chargebacks, disputes and any resulting fees or losses. We have no liability for them.

10.4 Credentials. You are responsible for the gateway credentials you give us, for keeping them current, and for revoking them if you stop using the Service.

11. Acceptable use

Your use of the Service is subject to the Acceptable Use Policy, which is part of these Terms.

12. Intellectual property

12.1 Ours stays ours. We and our licensors own the Service, including all software, designs, text, graphics and trade marks in it. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, and nothing more.

12.2 Feedback. If you send us suggestions, we may use them without restriction or obligation to you. We will not identify you as their source without your permission.

12.3 Your marks. You grant us permission to use your name and logo inside the Service where needed to render your own invoices and portal. We will not use them in marketing without your prior consent.

13. Confidentiality

Each party may receive information the other treats as confidential. The receiving party will protect it with at least reasonable care, use it only to perform under these Terms, and disclose it only to those who need it and are bound by equivalent obligations. This does not apply to information that is public through no fault of the receiver, was already known to them, is independently developed, or must be disclosed by law — in which case, where permitted, the receiver will give notice first.

14. Term, suspension and termination

14.1 Term. These Terms apply from when you first use the Service until your Account and Organisation are closed.

14.2 You may terminate at any time by cancelling your subscription and closing your Account.

14.3 We may terminate or suspend if you materially breach these Terms or the Acceptable Use Policy and do not fix it within 30 days of notice; immediately if the breach cannot be fixed, exposes us or another customer to legal or security risk, or if you become insolvent; or on 30 days' notice if we discontinue the Service.

14.4 What happens then. Access ends. For 30 days after termination you may ask us to export your Customer Data, and we will provide it in a commonly used machine-readable format. After that we delete it in line with our Privacy Policy, except where we must keep records by law — invoices and payment records in particular, which we retain for the statutory period.

14.5 Amounts owed. Termination does not cancel fees already due.

14.6 Survival. Sections 6.1, 12, 13, 14.4–14.6, 15, 16 and 18 survive termination.

15. Warranties and limitation of liability

15.1 Warranty. We will provide the Service with reasonable skill and care.

15.2 Disclaimer. Except as stated in 15.1, and to the fullest extent permitted by law, the Service is provided "as is" and "as available". We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your requirements.

15.3 Exclusions. To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or anticipated savings, however caused.

15.4 Cap. To the fullest extent permitted by law, each party's total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, and (b) USD 100.

15.5 What the cap does not cover. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for a party's indemnity obligations under section 16, for your obligation to pay fees, or for anything else that cannot lawfully be limited.

15.6 Consumers. If you use the Service as a consumer, nothing in this section affects your statutory rights.

16. Indemnities

16.1 By us. We will defend you against a third-party claim that the Service infringes that party's intellectual property rights, and pay any damages finally awarded or settlement we agree. If the Service becomes, or we think it may become, the subject of such a claim, we may modify it, obtain a licence, or terminate the affected subscription and refund prepaid fees for the unused period.

16.2 By you. You will defend us against a third-party claim arising from Customer Data, from your use of the Service in breach of these Terms or the Acceptable Use Policy, or from an invoice you issued, and pay any damages finally awarded or settlement we agree.

16.3 Conditions. The indemnified party must notify the other promptly, give it control of the defence, and provide reasonable cooperation. A settlement that imposes an obligation on the indemnified party needs its consent.

17. Changes to these Terms

We may change these Terms. For any change that materially affects your rights or obligations, we will give at least 30 days' notice by email and by publishing the revised Terms with the date they take effect. Continuing to use the Service after that date means you accept them. If you do not accept them, cancel before they take effect. Every version, with the date it took effect and a summary of what changed, is listed in our legal changelog. Changes required by law may take effect sooner where necessary.

18. General

18.1 Governing law. These Terms are governed by the laws of Sri Lanka, without regard to conflict-of-law rules.

18.2 Jurisdiction. The courts of Sri Lanka have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

18.3 Mandatory local rights. If you are a consumer, nothing in 18.1 or 18.2 deprives you of the protection of any mandatory law of your country of residence, or of the right to bring proceedings there.

18.4 Export and sanctions. You confirm that you are not located in, and are not acting for anyone located in, a country or on a list subject to applicable sanctions or export-control restrictions, and that you will not use the Service in breach of those laws.

18.5 Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control. This does not excuse an obligation to pay.

18.6 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

18.7 Notices. We give notice to the email address on your Account; it is treated as received when sent. You give notice to hello@quantumsolutions.dev.

18.8 No waiver. A failure to enforce a provision is not a waiver of it.

18.9 Severability. If a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed, and the rest continues in force.

18.10 Entire agreement. These Terms, with everything they incorporate, are the entire agreement between us about the Service and supersede all prior discussions.

18.11 No third-party rights. No one other than you and us has any right to enforce these Terms.

19. Contact

Quantum Solutions (Private) Limited NO 61/12, 6th Pope Paul Road, Negombo, 11500, Sri Lanka

• General and legal: hello@quantumsolutions.dev
• Support: hello@quantumsolutions.dev
• Billing: hello@quantumsolutions.dev
• Security: security@quantumsolutions.dev
• Phone: +94 77 643 4458