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Terms of Service

Last Updated: January 26, 2026

1. Agreement to Terms

By accessing and using the Quantum Solutions Customer Portal ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Service Description

Quantum Solutions (Private) Limited provides a customer portal that enables authorized users to:

  • Log in securely to access their account
  • View invoices and billing statements
  • Make payments for services rendered
  • Access customer support and documentation
  • Manage account preferences and settings

3. User Registration and Access

Important: No Public Signups Allowed

3.1 Registration Process: We do not allow public user registrations. Access to the Customer Portal is granted only to authorized users who have been invited by Quantum Solutions.

3.2 Email Invitation: New users will receive registration links via email from our authorized email address. These links are unique, time-limited, and intended solely for the recipient.

3.3 Account Credentials: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.4 Authorized Use Only: Only registered users with valid credentials may access the Customer Portal. Sharing your account credentials with unauthorized persons is strictly prohibited.

4. User Responsibilities

As a user of the Customer Portal, you agree to:

  • Provide accurate and complete information when requested
  • Maintain the security and confidentiality of your login credentials
  • Notify us immediately of any unauthorized access to your account
  • Use the Service only for lawful purposes and in accordance with these Terms
  • Not attempt to gain unauthorized access to any part of the Service
  • Not use the Service to transmit malicious code, viruses, or harmful content

5. Invoices and Payments

5.1 Invoice Access: You can view all your invoices and billing statements through the Customer Portal. Invoices will be generated based on the services provided.

5.2 Payment Processing: You may make payments for invoices directly through the Customer Portal using our secure payment processing system.

5.3 Payment Methods: We accept various payment methods as indicated in the payment section. All payments are processed through secure, PCI-DSS compliant third-party payment processors.

5.4 Payment Confirmation: You will receive confirmation of successful payments via email and in the Customer Portal.

5.5 Disputed Charges: If you believe there is an error in your invoice, please contact us immediately at hello@quantumsolutions.dev

6. Service Availability

While we strive to provide continuous access to the Customer Portal, we do not guarantee that the Service will be available at all times. The Service may be subject to:

  • Scheduled maintenance and updates
  • Emergency maintenance or repairs
  • Service interruptions due to circumstances beyond our control
  • Security-related downtime or access restrictions

7. Account Termination

7.1 Termination by User: You may request to close your account at any time by contacting us at hello@quantumsolutions.dev

7.2 Termination by Us: We reserve the right to suspend or terminate your access to the Customer Portal if you violate these Terms or engage in fraudulent or illegal activities.

7.3 Effect of Termination: Upon termination, you will lose access to the Customer Portal. Outstanding invoices remain due and payable.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Quantum Solutions shall not be liable for any indirect, incidental, special, or consequential damages
  • We do not guarantee that the Service will be error-free or uninterrupted
  • We are not responsible for any losses resulting from unauthorized access to your account
  • Our total liability shall not exceed the amount paid by you for the services in the past 12 months

9. Intellectual Property

All content, features, and functionality of the Customer Portal, including but not limited to text, graphics, logos, and software, are the exclusive property of Quantum Solutions (Private) Limited and are protected by copyright, trademark, and other intellectual property laws.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Customer Portal. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Quantum Solutions (Private) Limited

Email: hello@quantumsolutions.dev

Phone: +94 (77) 643-4458

Address: NO 61/12, 6th Pope Paul Road, Negombo, 11500, Sri Lanka